Returns & Exchanges

At Thorn Watch Official Store, we stand behind the craftsmanship of our timepieces and offer a 30-day return window for all unworn watches in their original packaging. We strive to ensure your complete satisfaction with every purchase through a seamless and transparent exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated support team via email with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the watch in its original presentation box, ensuring all protective films, manuals, and warranty cards are included to qualify for a full refund.

• 3.
  Ship to Our Warehouse

  Affix the provided shipping label to your package and drop it off at any authorized courier location; we recommend obtaining a tracking number for your records.

• 4.
  Inspection and Refund

  Once our horologists verify the condition of the returned timepiece, your refund or exchange will be processed within 5-7 business days to your original payment method.